Candy Support (How to log a query?)

Please log your queries via the Candy Support platform inside the Candy software.

There are 2 ways to open a case:

Option 1

a) In Candy select Support > E-mail Support Desk > select a category from the list available e.g. General.

Note: The Support Information dialogue box will become available

Candy Support info

b) Complete all information if not already available by default.

Candy Support info

c) Select Email to continue.