Contact

BuildSmart Online Support (How to log a query?)

Please log your queries using the BuildSmart Support desk. The system will allow you to log queries online, once you registered as a User.

There are 2 ways to access the BuildSmart Support Desk:

1. Whilst logged into BuildSmart, click on the Support icon

   

OR

2. BuildSmart login screen, click on: Please log your query on our online support system.

   

   a. Insert Support Desk Username and Password

   b. Click on Login

   

   c. Click on User Log List

   

   d. Click on Add Log Entry

   

   e. Complete the detail, once completed click on Submit, the system allows one to attach documentation by clicking on Browse

   

   f. Once the Support team get the message and response, you will be notified by mail, please do not reply to the mail, kindly log into Support Desk

Should you have any issues submitting your support query then please fill in and submit the information below.