Contact us

MIDDLE EAST, NORTH AFRICA & LEVANT

Sub Saharan Africa

RIB SOFTWARE Gulf

Dubai, UAE Enquiries and Support +971 4 346 6456

General	info.gulf@rib-software.com
Licensing	licence.gulf@rib-software
Support	support.gulf@rib-software.com
Training	training.gulf@rib-software.com

In an effort to keep our teams safe, RIB CCS staff are all working from home in this region. For accounting purposes, please can all payments be transferred / deposited into our bank account, the details of which are on RIB CCS Invoices. Please don’t hesitate to contact us should you have any queries.

Send an Inquiry

"*" indicates required fields

Choose Inquiry*

First Name*

Last Name*

Company Name*

Email Address*

Choose Job Role*

Contact Number*

City / Region*

Country*

Interested in*

Number of delegates*

Candy Training Courses*

BuildSmart Training Courses*

Choose Industry Sector*

No. of employees

No. of ongoing projects*

Message

How did you hear about us?*

Email Campaign

Social Media

Referral

Previously Used

Events

Google / Search engine

Radio

Other

We take data privacy very seriously. We use the personal information that you provide us to address your requests to interact with you, and to provide next generation news, content and industry best practice that is relevant to you and adds value to your business. Learn more about your rights and how we use your information in our Privacy Policy.

Candy Support

How to log a query?

Please log your queries via the Candy Support platform inside the Candy software.

There are 2 ways to open a case:

Option 1

a) In Candy select Support > E-mail Support Desk > select a category from the list available e.g. General.

Note: The Support Information dialogue box will become available

b) Complete all information if not already available by default.

c) Select Email to continue.

Option 2

a) In Candy select Support > Help Centre

As a Candy User, you have access to the Candy Help Centre, which contains a vast range of articles on topics that can help or guide you through the Candy software.

b) Support in the Help Centre:

“Contact Support” button on the fixed panel on the right underneath Trending Articles.

Step 1:

Select Support Help (option 1) or Contact Support (option 2) if a topic or article cannot be found or if any errors arise.

Step 2:

Provide all the information required including full contact details and email address.
Add any supporting documents or files that could be helpful to the case.
Select Submit Case once all information has been completed and documentation added.