Please log your queries via the Candy Support platform inside the Candy software.
There are 2 ways to open a case:
Option 1
a) In Candy select Support > E-mail Support Desk > select a category from the list available e.g. General.
Note: The Support Information dialogue box will become available
b) Complete all information if not already available by default.
c) Select Email to continue.
Option 2
a) In Candy select Support > Help Centre
As a Candy User, you have access to the Candy Help Centre, which contains a vast range of articles on topics that can help or guide you through the Candy software.
b) Support in the Help Centre:
“Contact Support” button on the fixed panel on the right underneath Trending Articles.
Step 1:
Select Support Help (option 1) or Contact Support (option 2) if a topic or article cannot be found or if any errors arise.
Step 2:
- Provide all the information required including full contact details and email address.
- Add any supporting documents or files that could be helpful to the case.
- Select Submit Case once all information has been completed and documentation added.
Note: Your case will be logged and confirmation of your case with a case number will be available.
